You've outgrown your early processes.
You're no longer a startup. Revenue is strong.
But your IT systems, workflows, and documentation haven't kept up.
Which stage of chaos are you in?
Type 1: "The One-Person Show"
IT is whoever volunteers (or gets volun-told)
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IT support is "one guy" or basically non-existent
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No standardized hardware, account names, or apps—everyone uses whatever they want
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All IT purchases happen on someone's personal credit card or the CEO's Amex
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Onboarding is "figure it out as you go"—new hires might not have a laptop on day one
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Offboarding is... well, you hope people return their equipment and lose access to everything
Biggest Risk: When that one person leaves (or gets hit by a bus), nobody knows where anything is or how anything works.
You're one resignation away from chaos.
Type 2: "The Overwhelmed Team"
You have IT support, but they're drowning.
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Small internal IT team or basic MSP services that can't keep up
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IT is constantly reactive, never respected, always behind
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Each tech knows something the others don't—creating bottlenecks and single points of failure
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Every issue gets treated like a new issue because nothing's documented
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File storage, collaboration tools, and systems are all over the place—siloed, redundant, expensive
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You're paying for features nobody uses while critical needs go unmet
Biggest Risk: IT spends all their time firefighting instead of building systems. Everything takes longer than it should, and leadership has no visibility into what's actually happening.
You're losing time and money with no way to track it.
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Type 3: "The C-Suite Bandaid"
Finance or the CEO is running IT because nobody else can
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The CFO or COO is making technology decisions and purchases
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Standards exist on paper but are ignored in practice
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Leadership is stuck in the weeds of IT tickets instead of running the business
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Every team is running inefficiently because nobody's focused on operational structure
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Sales and revenue are directly impacted because systems can't keep up with growth
Biggest Risk: Your executives are spending their time maintaining IT instead of business strategy. The company can't scale because operations are held together by executive bandwidth—and that doesn't scale.
Your highest-paid people are doing essential work that's outside their expertise.
Sound Familiar?
All three of these companies need the same thing: a complete operational reset.
That's exactly what Scribal does. We come in for 8-10 weeks and rebuild your IT foundation from the ground up—workflows, documentation, security, onboarding, device management, the works.
Then we hand it back to you, running smoothly.
Scribal IT brings operational clarity to growing companies.
Scribal specializes in creating calm, predictable structure for companies transitioning into mid-size or enterprise level operations.
Not sure which you need? Start with your Growth Readiness Check.
In 90 minutes you'll know what's broken, priority fixes, and the path forward.
Enterprise Systems Reset
(8-10 Weeks)
When your IT foundation is broken—ticket backlogs, undocumented workflows, security gaps, tribal knowledge—you can't just patch it. You need to reset it.
What you get:
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Complete operational audit
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IT workflow rebuild
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Systems documentation from scratch
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Security basics implementation
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Onboarding/offboarding structure
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Device & SaaS management
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Team training & handoff
Result: A foundation that actually scales. No more duct tape.
This is for you if:
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Everything feels broken and you know it
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You're ready to invest in getting it right
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You want to stop firefighting and start building
Technical Turnaround Sprint
(4-6 Weeks)
For companies with one critical bottleneck destroying productivity.
When one recurring problem keeps derailing your team—the same ticket resurfacing, a workflow that breaks constantly, a process nobody trusts—you need it fixed, not analyzed again.
What you get:
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Root-cause diagnosis
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Clear solution & implementation plan
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Execution support + team training
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Documentation so it sticks
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Final handoff with accountability
Result: That one painful problem finally stops. You reclaim time, money, and sanity.
This is for you if:
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One specific issue keeps resurfacing
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You need fast relief before you can scale
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You want a fix, not another software tool
Service Desk as a Service
(Ongoing)
For companies that need predictable IT support without hiring a full team. Whether you've just completed a reset or need systematic support for existing systems, you get structured ticket management, consistent protocols, and regular reporting—without full-time overhead.
What you get:
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Structured ticket triage & resolution
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Device management & onboarding/offboarding
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No surprises, no drama
Result: Predictable, calm IT operations. You never worry about staffing again.
This is for you if:
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You want ongoing support that follows a system
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You need consistency without full-time hires
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You're tired of reactive, chaotic IT
A Track Record of Transformation
Global contractors got their equipment.
Reduced international computer shipment and configuration time from six months to two weeks — across 300+ deliveries.
Passed HITRUST audit
Brought company policies into compliance for the certification healthcare and enterprise clients actually ask for.
Managed IT through M&As
Led the technical side of two mergers and acquisitions— systems, applications, user accounts, and data migrations — while keeping both organizations running.
Not Sure Where to Start?
You know there's a mess. You're just not sure what will break first.
That's exactly what the Growth Readiness Check is for.
We'll spend 90 minutes talking through how things actually work in your company right now. Not how they're supposed to work—how they really work.
Where the bottlenecks are.
What's held together with duct tape.
What's going to break when you try to grow.
By the end of our conversation, you'll have clarity on what's actually broken, what's urgent, and what can wait. No jargon. No sales pitch. Just honest feedback from someone who's seen this before—and a clear path to calm the chaos.
What happens:
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90-minute conversation about your day-to-day operations
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I'll ask questions, you'll tell me what's really going on
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Within 48 hours, you'll get a written summary: what I'm seeing, what to fix first, and your options
This makes sense if:
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Things feel chaotic but you can't quite pinpoint why
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You want an outside perspective before making big changes
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You're ready to hear the truth, even if it's not what you hoped
A Track Record of Transformation
Let the sales team do SALES
Freed up 20% of the sales team's time by redesigning support workflows that were pulling them away from revenue-generating work.
Saved $1.4 million annually
Renegotiated vendor contracts to save without sacrificing service quality.
Launched
satellite locations
Directed technical infrastructure for the launch of multiple satellite locations across the US — so growth didn't break the systems supporting it.
Turned a help desk into a service organization
Transformed a five-person help desk from firefighting chaos to structured support in six months—reducing wasted time by 70% across the entire technology department.
Kept business running with a quick pivot
Transitioned 1,000 employees from office to work-from-home in 72 hours — without losing productivity.